Drop into your local eurochange branch with your travel money purchased from ABTA Travel Money and the original receipt detailing the Refund Guarantee.
We’ll buy back your currency at that day’s rate and give you a sell back receipt.
To claim the difference between the refund given in branch at that day’s rate and the rate when purchased, you need to post or email the following documents and information to receive a refund back onto the card you made the original purchase:
eurochange will process your request and refund the difference between your buy back and initial purchase rates.
The refund will be processed to the payment card you used to pay for your original order and eurochange will endeavour to refund the difference within 14 days of receipt of your refund request.
Scanned copies or photographs of the documents are acceptable, as long as they are of sufficient quality for all relevant details to be viewed.
Email your documents to [email protected]; or post your documents to: eurochange Ltd, Customer Services Department, Essex House, Meadway Corporate Centre, Rutherford Close, Stevenage SG1 2EF
Refund Guarantee is different to a buyback. If your trip has been cancelled by your travel provider, when you purchase the refund guarantee you can return your currency for the same rate as when ordered, within 30 days of your purchase. Buybacks are when you have been on holiday and returned with some foreign cash left over, which we’ll buy from you at that day’s rate.
A full refund can’t be offered in branch as they are only set up to conduct currency sales and buybacks. The customer services team are required to verify the claim’s authenticity before processing the refund.
There is a fee of £3 which is paid at the time of your original purchase.
Unfortunately, not. The Refund Guarantee must be bought at the same time as purchasing your currency.
The Refund Guarantee only applies if your travel provider has cancelled your trip.