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Order conditions

Order amounts

The minimum and maximum amount for home delivery is £250 - £2,500.

For orders over £2,500 please call 0330 174 9439.

Delivery charges

Orders over £500 will be delivered for free.
There will be a £5 delivery fee for orders under £500.

Home Delivery Page Next To Home Order

Order delivery times

 

When the order is placed

Estimated delivery time

Before 2.30pm Monday to Thursday

Next working day by 1pm

After 2.30pm Monday to Thursday

Second working day

Before Friday 2.30pm

Saturday by 1pm or Monday by 4pm

After 2.30pm Friday, or on Saturday or Sunday

Following Tuesday

 

Please note the days above are based on working days. If your order is place on a public holiday the order will be sent out on the next working day and arrive the following working day.

If your travel date is in a couple of days, then we recommend using the Click & Collect service.

Delivery information

  • You can order right up until 2.30pm, Monday through to Thursday and your order will be dispatched that day and delivered to you by 1.00pm the next day. Next day delivery is not available for orders placed after 2.30pm – these will be dispatched the following day and delivered the day after that.
  • Where a Monday delivery date has been requested, your order will be dispatched on a Friday as Royal Mail do not collect from us on a Saturday or Sunday. As such you may receive your package on a Saturday.
  • Your email confirmation will confirm the date of your delivery and you will receive an email with a tracking number from Royal Mail.
  • When ordering via home delivery we recommend you leave at least 48 hours before your travel to guarantee you receive your travel money in time, as from time to time there can be delays (such as postal strikes for example). Alternatively you can place a Click & Collect order and collect from a eurochange branch of your choice.
  • Orders are sent next working day by Royal Mail Special Delivery and can be delivered to most UK residential addresses in conjunction with Royal Mail's delivery policy.
  • Please note the payment card used for home delivery orders must be registered to the delivery address. This includes work addresses.
  • Please ensure that there is someone at the address to sign for the order.

Delivery addresses

  • All orders are sent using Royal Mail Special Delivery and can be delivered to most UK residential addresses in line with Royal Mail's delivery policy.
  • The payment card used for the order must be registered to the delivery address.
  • Someone must be at the address to sign for the delivery.
  • Once your order has been dispatched you will receive an email with tracking information for Royal Mail. You can track your order online using your tracking number here: https://www.royalmail.com/track-your-item.

Home delivery FAQs

How will my order be sent and is it secure?

Your order will be sent using secure Royal Mail Special Delivery and will require a signature upon delivery. Your travel money delivery is also fully insured to give you extra peace of mind. Please make sure there will be someone in to sign for your delivery.

Can I pick up my order from one of your branches instead of having it delivered?

If you'd like to pick up your currency in person, our Click & Collect service is perfect for you. Please place a Click & Collect order instead.

What happens if I miss the delivery?

We use Royal Mail Special Delivery to deliver your order. This is a fully insured service that requires a signature. If you're not at home to sign for your order, it will be taken back to your local Royal Mail delivery office and a 'Whilst you were out' card will be left informing you where it is. Once the card has been left you can either collect your order from your local delivery office or arrange re-delivery for when you are at home. When ordering via home delivery we recommend you leave at least 48 hours before your travel to guarantee you receive your travel money in time, as from time to time there can be delays (such as postal strikes for example).

Can I change the date of delivery?

Unfortunately it is not possible to change the date of delivery once an order has been placed.

What are your delivery fees?

Next working day delivery is free on all orders over £500. There is a delivery fee of £5 for all orders under £500.

When will my home delivery order arrive?

For home delivery orders you can place an order up to seven working days before you would like to collect it or have it delivered.

Standard delivery works as follows:

If I order my travel money…

What's the earliest my currency can be delivered to my home?

Before 2.30pm Monday to Thursday

Next working day by 1pm

After 2.30pm Monday to Thursday

Second working day by 1pm

Before 2.30pm Friday

Saturday by 1pm or Monday by 4pm

After 2.30pm Friday and anytime Saturday or Sunday

Tuesday by 1pm60 seconds after placing your order

 

*Days quoted are dependent on the day being a working day. If one of these days is a public holiday, then additional day(s) will be added accordingly. For orders placed after 2.30pm on Thursday up until 2.30pm on Friday, there is a possibility that Royal Mail may deliver your order on the Saturday, however this is not guaranteed. If you choose Monday delivery, please note that Royal Mail may deliver your order on Saturday. 

Standard delivery to your home is free on orders over £500. On orders under £500 there is a £5 delivery fee.