Travel money help

See below for a selection of frequently asked questions. If you still require further advice then please contact us and we'd be happy to help.

Frequently asked questions

What payment options do you accept?

We accept debit cards when paying online.

What is the maximum amount I can order?

The maximum amount you can order online is £2,500 worth of currency. To place an order over £2,500, call 0330 174 9439

Where is my nearest Click & Collect location?

Use our branch locator and search by city, town or post code to find your nearest eurochange branch to Click & Collect your order.

How much do I need to spend in order to receive free home delivery?

Orders of £500 and over receive free home delivery.

What should I do if I am due to travel tomorrow and I am unsure if the Royal Mail Special Delivery will arrive before I travel?

We would recommend that you arrange to purchase your currency using our Click & Collect service

Can I have my order delivered to a different address?

No, for home delivery the order can only be delivered to the address where the payment card is registered.

I don't have an email address, can I still place an order?

No, for online or phone orders a valid email address is required as an email confirmation is sent for your order.

Do I have to provide my date of birth?

Yes, this is one of the security checks that we perform in branch so staff can ensure that the correct person is collecting the order, or as part of our online security checks.

How can I pay for the currency I have ordered?

When paying online we accept debit cards.

Can I pay with someone else's card?

No, payment must be made by the person who is ordering the currency. If the order is a Click & Collect order the name on the order must match the name on the card and I.D. when you collect.

Why has my card payment been refused?

We use '3D Secure' and 'Verified by Visa' payment verification to enable you the best level of protection for your card payments. It is possible that your card issuer may refuse a payment if you are unable to provide the relevant passwords. 

Can I pay by cash instead?

You can only order ABTA Travel Money online through the website. 

I can't print off my email confirmation?

You can take your order reference number with you and inform the cashier that you couldn't print you confirmation, or show the cashier your confirmation email on your mobile phone.

I have placed a Click & Collect order - how quickly can I pick up my order?

Our Click & Collect service enables you to collect your order just 60 seconds after your order is accepted and confirmed - the quickest in the industry. This is subject to payment clearance, stock availability and branch opening hours.

I have placed a Click & Collect - what proof of ID & Address do I need to bring with me?

To collect your Click & Collect order you will be required to produce the debit card that you used to make your payment, your email order confirmation and one of the following forms of identification:

UK or EU photo card driving licence
National ID card

Please note we are unable to accept any other forms of identification other than those listed. We are not able to release orders to anyone else other than the cardholder.

For Click & Collect orders, why do I need to bring I.D?

This is so that staff in branch can ensure that the correct person is collecting their order.

I have placed a home delivery order - how will it be delivered?

Your order will be delivered fully insured by Royal Mail Special Delivery. Orders placed before 2.30pm will be delivered by 1pm on the next working day. Orders placed before 1pm on Friday may be delivered on Saturday. Please ensure that you are able to sign for receipt of your currency on your anticipated delivery date.

Can I track my order online?

Yes - please visit and enter the tracking number on your email confirmation.