When paying online we accept debit card as the only form of payment:
Please note we are unable to accept any other forms of identification other than those listed. We are not able to release orders to anyone else other than the cardholder.
Your payment card details are encrypted using industry standard SSL technology to ensure they are kept completely safe and secure. As part of our policy to protect against fraudulent use of Debit Cards we conduct security checks on all orders received. These checks can take various forms and may involve contacting you by telephone before we process your order. We also work with various credit and fraud prevention companies and we may share your details with them for the sole purpose of detecting and preventing fraudulent transactions. If, for any reason, there is a problem with your order we are not be obliged to release this to you. We will contact you and process a refund.
We use '3D Secure' and 'Verified by Visa' payment verification to give the best level of protection for card payments when processing a transaction online. It is possible that your card issuer may refuse a payment if you are unable to provide the relevant password. Please contact your card issuer directly with any queries regarding this.
If your debit card is rejected by our online payment processing system, please confirm that all of the details entered are correct, including:
Please note the payment card used for home delivery orders must be registered to the delivery address. If all of the above are correct and you are still encountering problems, please contact your card issuer to ensure there are no issues with the payment card.
If you are still experiencing problems we would advise not to make any further attempts and to contact one of our customer service team via telephone 0330 174 9439.